Warranty Information

American Made Grills Product Registration & Warranty Request. Registering your grill as soon as possible is recommended, as this will speed up the process of any warranty claims, while protecting your rightful ownership of your new American Made Grill. Click the below link to download the form.

Warranty Forms

2022 Warranty Information

GOLD STANDARD WARRANTY

Your investment in AMD Direct product is backed by the strongest warranty in the industry. In addition to precision engineering and outstanding performance, AMD Direct products include our GOLD STANDARD LIMITED LIFETIME WARRANTY with all replacement parts 100% non-prorated. Effective with purchases 8/1/21.

AMD Direct Warranty is valid for original purchaser at original site of delivery with proof of purchase and photo documentation only. Registration form must be submitted online within 30 days of the purchase date to validate the warranty. Warranty is void upon transfer of ownership. Warranty does not apply to products installed in any commercial, rental, or nonresidential application (exception of Resort Grill). Warranty covers replacement parts only. Manufacturer is not responsible for labor or labor-related costs. Warranty does not cover discoloration, surface rust, corrosion, or oxidation, which may occur due to harsh environments, chemicals, or overheating. Warranty will not apply for damage resulting from improper installations, abuse, extreme environments, grease fires, or misuse. Proof of regular and proper maintenance is required. Coastal, humid, and/or salt environments are subject to manufacturer review. All out-of-box claims must be made within 30 days of purchase and must be made prior to installation. Any product installed damaged will be considered damaged during installation and not covered under warranty. Warranty and registration forms are available at www.amddirect.com/register. Please be advised - all display models are sold “as is” and the warranty covers the following items only: main burners (Gold Standard Lifetime), grates (Gold Standard Lifetime), burner covers (Gold Standard Lifetime). All warranties are subject to the review and approval of the manufacturer.

AMD DIRECT GAS APPLIANCES (GRILLS, SIDE/POWER BURNERS, & OVEN)

  • Gold Standard Lifetime Warranty on construction and manufacturer defects
  • Gold Standard Lifetime Warranty on stainless steel construction
  • Gold Standard Lifetime Warranty on cooking grates, burners, burner covers, valves, flame tamers, and heatzone separators, temperature gauges, & hood springs

  • Gold Standard Lifetime Warranty on briquette systems
  • 3 YEAR Warranty on all other parts, components, & electrical, including: LED bulbs, wire harness, & switches; power source wire; transformer; interior halogen light wire & bulb
REFRIGERATION, COLD STORAGE & SINKS
  • Gold Standard Lifetime on Ice Chests
  • Gold Standard Lifetime on drains & faucets

15" & 24" REFRIGERATION MODELS

  • 3 YEAR Warranty on all construction including compressors
  • 1 YEAR Warranty on transformer, LED bulbs, LED harness, power source wire, LED switches, interior halogen light wire/bulbs
21" REFRIGERATION MODELS
  • 1 YEAR Warranty on all construction & electrical components including compressor, transformer, LED bulbs, LED harness, power source wire, LED switches, interior halogen light wire/bulbs
DRAWERS, DOORS, GRILL LINERS, & CARTS
  • Gold Standard Lifetime on construction, workmanship and materials for all stainless steel parts, including doors, drawers, grill liners, & carts
  • 3 YEAR on electrical (Warming Drawers)
COVERS
  • Gold Standard Lifetime on covers, including grills, carts, side/power burners & oven
MADERA PRODUCTS
  • Gold Standard Lifetime Warranty on construction, workmanship and materials for all stainless steel parts, hinges, drawer slides, gasket, & magnets
RESORT GRILL
  • Gold Standard Lifetime on workmanship, construction, & manufacturer defects for all commercial and/or hospitality applications
  • Warranty is void upon misuse, including lack of regular cleaning, vandalism, or theft
  • Warranty is valid only if regular maintenance is exercised. Due to the nature of commercial applications (multiple users, lack of control of use, etc.) regular maintenance is mandatory